Refund & Cancellation Policy

Last updated: September 2026

This policy explains your right to cancel and obtain a refund. Nothing in it affects your statutory rights as a consumer. Our products are sold and payments processed by our authorised reseller and Merchant of Record, Paddle.com Market Ltd ("Paddle"); refunds are issued through Paddle.

1. Your 14-day right to cancel (UK & EU consumers)

If you are a consumer in the UK or EU, you normally have the right to cancel a purchase made at a distance within 14 days, without giving a reason, under the Consumer Contracts Regulations 2013 (and equivalent EU law).

2. How immediate access affects this right

Our courses are digital content supplied electronically. At checkout you are asked to consent to immediate access to the content and to acknowledge that, by starting to access it, you will lose your 14-day right to cancel. This is required by law for us to give you instant access.

• If you have not yet started accessing the course, you can cancel within 14 days for a full refund.
• Once you have started accessing the course, the 14-day cancellation right no longer applies — except where the content is faulty or not as described (see section 3).

3. Faulty or misdescribed content

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If the course is faulty, does not work, or is materially different from what was described, you are entitled to a repair, replacement or refund. This right is not time-limited by this policy.

4. How to request a refund

Email info@knowhow.tips with the email address used to buy and your Paddle order/receipt number. We aim to respond within 5 business days. Approved refunds are returned by Paddle to your original payment method, normally within 5–10 business days. You can also contact Paddle directly via the receipt they email you.

5. Contact

Know How Academy — email info@knowhow.tips. Trader identity and postal contact details are shown in the website footer.